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SUPPORT / FAQ

Wallet questions, answered

Clear answers on wallet safety, networks, recovery and installation, grounded in practical checks.

Does the website hold my assets?

This website explains self-custody principles, rather than verifying the custody model of a released application. Confirm the real product’s key management before use.

Do I always need an internet connection?

Installation and blockchain operations may require connectivity. Backing up recovery words should happen privately; actual offline features depend on the application.

How should I store a recovery phrase?

Write it down in the correct order offline. Avoid screenshots, cloud storage, chats, and anyone claiming to be support.

How are private keys different from recovery phrases?

A private key controls a specific account, while a recovery phrase commonly restores a group of keys. Both must remain secret.

How do I recover on a new phone?

Verify your offline backup, use a trusted recovery flow, and confirm the recovered addresses, accounts and networks.

What should I check before adding USDT?

Verify the network and token contract. Identical tickers can represent different assets on different chains.

What should I check before sending assets?

Confirm network, full recipient address, token, amount, fees and final signature details. Consider a small test for a new destination.

What can go wrong during installation?

Look out for imitation sites, altered installers and excessive permissions. Verify the source and publisher information first.

How can I recognize phishing?

Inspect domains and link sources, and question urgent messages, secret-phrase requests and unexpected signing prompts.

xxxtp · START SAFELY

Start with a verified source

Verify the publisher, your device and backup plan before you install.

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